Terms and Conditions r24 — Complete Platform Usage Guide

1 Acceptance of Terms

Welcome to r24, an online gaming platform operating under the domain r24.onl. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Player") and r24 ("Platform", "We").

By accessing, registering for, or using any part of the r24 platform — whether via web browser, iOS, or Android mobile app — you acknowledge that you have read, understood, and agree to be bound by all provisions contained in these Terms, including our Privacy Policy and Responsible Gaming Policy, which are also considered part of this agreement.

If you do not agree with any part of these Terms, you are not permitted to continue using the r24 platform and are required to cease use immediately.

2 Account Eligibility and Registration

Access to the r24 platform is subject to strict eligibility requirements. You must meet all of the following criteria to register and maintain an active account at r24:

• Be at least 18 years old at the time of registration.
• Providing accurate, truthful, and up-to-date personal information during registration.
• Hold only one (1) active account per individual — multiple registrations are strictly prohibited.
• Not appear on any list of individuals prohibited from using our services.
• Responsible for ensuring that use of this platform is lawful under the regulations in your jurisdiction.

During the registration process, r24 will request basic information including your full name, email address, phone number, and related details for identity verification (KYC) purposes. All information provided must be accurate and verifiable. r24 reserves the right to request additional verification documents at any time to ensure compliance with established KYC procedures.

R24 also reserves the right to decline any registration application without providing a reason. The decision to approve or reject a registration is final and rests solely at the discretion of r24.

3 Deposits, Withdrawals, and Payments

R24 supports a wide range of popular payment methods in Malaysia for deposits and withdrawals. All financial transactions are processed through secure channels encrypted with industry-standard 256-bit SSL encryption technology.

Deposit: Deposits are credited to your account almost instantly upon payment confirmation. Minimum and maximum deposit limits vary depending on the chosen payment method. r24 does not charge any additional fees on user deposits.

Withdrawal: Withdrawal requests will be processed once all account verification (KYC) requirements have been fulfilled. Withdrawals may only be made to the same payment method used for the deposit, except in specific circumstances approved by r24. Processing times vary depending on the selected method.

• Local bank transfer: processed within 1–3 business days.
• E-wallet: processed in a shorter timeframe, typically within a few hours.
• Your first withdrawal may require additional verification for security purposes.

Any attempt to process payments through a third party, another person's account, or an unauthorised method will result in the transaction being frozen and your account being subject to further investigation.

4 Bonuses, Promotions, and Special Offers

R24 offers a variety of attractive bonuses and promotions to registered members from time to time. All such offers are subject to the specific terms and conditions stated on the Promotions us. Users are advised to read and understand the terms of each promotion before participating.

Wagering Requirement (Rollover): Most bonuses at r24 are subject to wagering requirements before any winnings derived from those bonuses can be withdrawn. The exact wagering requirement for each bonus is explicitly stated in the relevant promotion's terms.

• The welcome bonus may only be claimed once per new user.
• Bonuses cannot be transferred, sold, or used in any context other than those specified.
• R24 reserves the right to modify, suspend, or terminate any promotion at any time.
• Any attempt to abuse bonuses through unauthorised means may result in bonus cancellation and account termination.
• In the event of any discrepancy between a translated version and the original version of the promotional terms, the English version shall prevail.

5 Game Rules and Player Conduct

R24 is committed to maintaining a fair, safe, and enjoyable gaming environment for all players. To achieve this, all users are required to comply with the standards of conduct set out when using our platform.

The following are strictly prohibited on the r24 platform:

• Using automated software (bots), third-party tools, or any technical method to gain an unfair advantage in games.
• Colluding with other players ("collusion") to manipulate game outcomes.
• Attempting to hack, manipulate, or disrupt r24 systems and servers.
• Posting offensive, threatening, or harassing content targeting other players or r24 staff through any communication channel on the platform.
• Processing funds through the r24 platform for money laundering or other illegal activities.

Every game at r24 uses an independently certified Random Number Generator (RNG) to ensure that game outcomes are fair and cannot be manipulated by any party, including r24 itself. Players are encouraged to understand the mechanics and rules of each game before placing bets.

6 Account Security and User Responsibilities

You are solely responsible for keeping your r24 account login credentials secure — including your username, password, and two-factor authentication (2FA) code. r24 recommends using a strong, unique password and never sharing your login details with anyone.

Any activity that occurs within your account is deemed to have been carried out by you. r24 is not liable for any losses arising from your failure to keep your login credentials secure.

• If you suspect your account has been compromised, contact r24's customer support team immediately via live chat.
• Enable two-factor authentication (2FA) for an extra layer of security — this feature is available and recommended for all users.
• Do not log in to your r24 account over unsecured public WiFi networks.
• Log out of your account after every session, especially when using a shared device.

R24 will never ask for your password via email, chat, or any other channel. If you receive such a request, please disregard it and report it to our support team immediately.

7 Privacy and Data Protection

R24 respects your privacy and is committed to protecting the personal information you share with us. The collection, processing, and storage of your personal data is carried out in accordance with Privacy Policy us, which form part of these Terms.

Personal information collected by r24 is used for the following purposes:

• Identity verification and KYC compliance.
• Secure processing of financial transactions.
• Providing effective customer support.
• Product improvements and user experience enhancements.
• Account-related notifications, promotions, and platform updates (with your consent).

R24 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your data will not be sold to third parties for marketing purposes or any other purpose unrelated to the operation of the r24 platform.

8 Intellectual Property

All content on the r24 platform — including but not limited to logos, graphic designs, user interfaces, text, images, audio, video, brand names, and software — is the exclusive property of r24 or its respective licensors.

User not permitted for:

• Reproducing, copying, distributing, or modifying any r24 content without prior written permission.
• Using r24's brand name, logo, or marketing materials for personal commercial purposes.
• Reverse engineering r24's software or systems.

Any infringement of r24's intellectual property rights may result in appropriate legal action. If you believe your content has been used without authorisation on the r24 platform, please contact us through the official support channels.

9 Account Suspension and Termination

R24 reserves the right to suspend, restrict, or terminate a user's account for the following reasons, without prior notice:

• Violation of any provision under these Terms.
• Suspected fraud, money laundering, or other illegal activity.
• Abuse of the bonus or promotions system.
• Providing false information during registration or KYC verification.
• Conduct that disrupts or harms other players or the platform's operations.

In cases where an account is terminated for valid reasons, any remaining balance in the account (after deducting any bonuses and winnings obtained through means that violate the Terms) may be reclaimed through channels designated by r24.

Users may also choose to close their own account at any time by contacting the r24 customer support team. All pending withdrawals will be processed in accordance with standard procedures before the account is fully closed.

10 Liability Limits

To the extent permitted by applicable law, r24 shall not be liable for any direct, indirect, consequential, special, or punitive damages arising from the use of or inability to use the r24 platform, including:

• Service disruptions caused by system maintenance, technical issues, or natural disasters.
• Financial losses resulting from unfavourable game outcomes.
• Financial losses resulting from unauthorised access to your account caused by your own negligence.
• Any damages arising from your reliance on information found on the r24 platform.

R24 makes no guarantee that the platform will be free from interruptions or technical errors at all times. However, we are committed to restoring any disruptions as quickly as possible and informing users of any anticipated downtime.

11 Amendments to the Terms

R24 reserves the right to modify, update, or replace any part of these Terms at any time in response to operational requirements, regulatory changes, or platform improvements. All changes take effect immediately upon publication on this page.

R24 will endeavour to notify users of material changes via notices on the platform or to their registered email address. However, it is your responsibility to review these Terms periodically to ensure you are always aware of the latest applicable version.

Your continued use of the r24 platform after any changes are published constitutes your acceptance of the updated Terms. If you do not agree with the changes made, please discontinue use of the platform and contact us to process the closure of your account.

12 Applicable Law

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable to the operations of the r24 platform. Any disputes arising from or related to these Terms shall be resolved through good-faith negotiation in the first instance.

If negotiation is unsuccessful, the dispute may be referred to an alternative resolution mechanism agreed upon by both parties. r24 is committed to resolving all disputes fairly, transparently, and within a reasonable timeframe in the interest of all parties involved.

If any provision of these Terms is found to be invalid, unenforceable, or in conflict with applicable law, that provision will be severed only to the extent necessary, while the remainder of these Terms will continue in full force and effect.